Refund policy

Every Dusty Gear Co. item is made to order. We want you comfortable in your gear and confident in your purchase, so we offer first-order size exchanges through our Dusty Dialed-In Fit Promise, along with eligible returns for store credit.

We do not offer refunds to your original payment method for standard returns. Exceptions for damaged, defective, or incorrect items are explained below.

The Dusty Dialed-In Fit Promise

First order. Not quite your fit? Let’s get you dialed in.

If a sized item in your first Dusty Gear Co. order doesn’t fit the way you’d like, contact us within 30 days of delivery to request a size exchange.

You cover the cost of shipping the original item back. We cover the replacement item and standard shipping to you. There are no exchange fees, restocking fees, or additional charges for the replacement size.

The promise includes:

One size exchange per eligible item in your first order, including discounted purchases.
The same product, style, and color in a different available size.
Items returned in the condition described below.

If your requested size is unavailable, you may choose to wait for an agreed restock date or receive store credit for the amount paid for that item.

For a different product or color, or purchases after your first order, please use our store-credit return option.

Returns for Store Credit

Eligible items from any order may be returned for store credit. Contact us within 30 days of delivery to request your return.

Store credit covers the amount actually paid for the returned merchandise after discounts, plus any applicable sales tax paid on that merchandise. It does not cover return postage or optional shipping upgrades.

There is no restocking fee, and we do not deduct the cost of your original free standard shipping.

Store credit is issued by email as a digital gift card. It does not expire and can be used toward a future Dusty Gear Co. purchase. It cannot be redeemed for cash except where required by law.

Return Condition

Try your gear on indoors before taking it out on an adventure.

For a standard size exchange or store-credit return, items must be:

Unwashed and unworn beyond a brief indoor try-on.
Free of stains, odors, pet hair, damage, and alterations.
Returned with any original tags attached.
Accompanied by your order number or other proof of purchase.

These requirements do not prevent you from reporting a manufacturing defect discovered during normal use.

Gift cards cannot be returned or exchanged, except where required by law.

How to Start a Return or Exchange

Email staydusty@dustygearco.com within 30 days of delivery. Include your order number, the item you’d like to return, and whether you want a first-order size exchange or store credit. For exchanges, include your preferred size.
We’ll confirm eligibility and send the return address and instructions. Please contact us before shipping anything back—the address on your package may not be our return location.
Ship your item within 14 days of return approval. Customers cover return postage for standard exchanges and store-credit returns. Use secure packaging and a trackable shipping service, and keep your receipt until your return is complete.

Processing Your Return

Please allow 3–5 business days after we receive your return for inspection and processing.

Size exchanges: Once approved, your replacement enters production. Please allow 3–5 business days for production, followed by 3–5 business days for standard shipping. We’ll email tracking information when it ships.

Store credit: Once your return is approved, we’ll email your digital gift card within the 3–5 business day processing window.

If your return does not meet the eligibility requirements, we’ll contact you to discuss next steps before arranging any shipment back to you. We will not charge additional postage without your agreement.

Business days are Monday through Friday, excluding holidays.

Damaged, Defective, or Incorrect Items

If we got it wrong, the cost to make it right is on us.

Email staydusty@dustygearco.com as soon as possible, preferably within 30 days of delivery, with your order number and photos showing the issue. This includes receiving a different size from the one you ordered.

For a verified damaged, defective, or incorrect item, you may choose:

A replacement at no charge, including standard shipping; or
A full refund for the affected item to your original payment method.

We cover any required return shipping. Resolving these issues does not use up your first-order size exchange.

Normal wear, accidental damage, and damage caused by not following the garment’s care instructions are not manufacturing defects.

If a refund is approved, we’ll confirm when it has been issued. Your bank or payment provider may require additional time to post it to your account.

Order Changes and Cancellations

Because your gear is made to order, contact staydusty@dustygearco.com immediately if you need to change or cancel an order.

We’ll help whenever possible, but ordinary changes and cancellations cannot be guaranteed once production begins. Please see our Shipping Policy for cancellation and refund options when shipment is delayed.

Your Rights

This policy does not limit rights or remedies available under applicable consumer law. Refunds required by law, including qualifying cancellations for shipment delays, will not be replaced with store credit.