Shipping policy

Made for you. Ready for your next adventure.

Every Dusty Gear Co. item is made to order. Production begins after you place your order, so please allow time for both making your gear and shipping it to you.

Free Standard Shipping

We offer FREE standard shipping on all orders within the United States, with no minimum purchase.

Free standard shipping covers delivery of your purchase. Return shipping for standard size exchanges and store-credit returns is paid by the customer, as explained in our Return & Refund Policy.

Production and Delivery Times

Production: 3–5 business days.
Standard shipping: 3–5 business days after production is complete.
Estimated total time from order to delivery: 6–10 business days.

Business days are Monday through Friday, excluding holidays. The production estimate is counted from the next business day after your order is placed.

Production time and shipping time are separate. A 3–5 business day shipping estimate does not mean your order will arrive 3–5 days after checkout.

Delivery times are estimates, not guaranteed arrival dates. Holiday volume, weather, and carrier disruptions can affect delivery.

Order Tracking

We’ll email your tracking information when your order ships. Tracking may take 24–48 hours to show movement after a shipping label is created.

Production Delays

If we cannot ship within the stated production window, we’ll contact you with an updated shipping estimate and the option to accept the delay or cancel the unshipped portion for a full refund to your original payment method.

We’ll obtain your consent to delays when required and issue a prompt refund if the order cannot proceed.

Address Changes and Cancellations

Please double-check your shipping address and selected sizes before placing your order.

If you notice an error or need to cancel, email staydusty@dustygearco.com immediately with your order number. We’ll help whenever possible, but changes and ordinary cancellations cannot be guaranteed once production begins.

This does not limit your cancellation or refund rights for shipping delays or other rights under applicable law.

If an incorrect or incomplete address causes a package to be returned, we’ll contact you to confirm the correct address and explain any additional shipping cost before resending it.

Missing or Delayed Packages

If your package appears delayed or missing, email staydusty@dustygearco.com with your order number and tracking details.

If tracking shows “delivered” but you cannot locate your package, please check around your delivery location and with household members or your building office.

We’ll help investigate with the carrier and work with you on the appropriate next steps. Please report delivery problems as soon as you notice them.

If your order arrives damaged or contains the wrong item, please contact us and refer to our Return & Refund Policy. We cover the cost of resolving verified damaged, defective, or incorrect items.